Please remember, this can take between 3-5 days for the funds to enter back into your account. These models are popular with kids because of their fresh and funky designs. If approved, you’ll be automatically refunded on your original payment method. Some of their more popular models include the Zycom Zipster and Zycom Zinger. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We cannot guarantee your requested exchange product will still be in stock. Please allow up to 7 working days for this to be processed. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Īlternatively, you can send the goods back for an exchange. Safety is an important aspect of Zycom products & we test every new scooter model to ensure they comply with the highest toy safety standards. Our award-winning kids scooters and urban cruisers are designed by the same team responsible for the Madd Gear brand of pro freestyle scooters. Unfortunately, we cannot accept returns on sale items or gift cards. Zycom is dedicated to developing stylish lifestyle products for more sustainable transport solutions. In some cases, we may need to inspect the goods before proceeding further. We will require your full order details, information on the problem as well as images/videos to review the problem. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You can always contact us for any return question at stephen. Once we have received the returned products, we will inspect them and process the refund within 48 hours. It can take up to 14 days for us to receive your return, depending on which postal service you use. To start a return, you can contact us at If your return is accepted please enclose a letter outlining your product defects with the returned products. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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